What Is the Difference Between BPO and Call Centers | GetCallers
No matter the type or size of the business you manage, you must stay focused on strategies that will attract, engage and convert customers if you want to survive in a competitive marketplace. Traditionally, customers have been used to getting on their telephones and dialing your front office with their questions and concerns or to make appointments. In doing so, your office receptionist likely spent most of her workday handling phone calls.
Managing the phone lines can turn into a labor-intensive task that can quickly become costly to manage in-house, especially for small businesses with narrow resources. There are often many other tasks that your office staff could be handling if the phone lines were not tying up their time. Fortunately, affordable call center services are now available to small businesses at surprisingly low rates. Outsourcing Call Centers allows businesses to upscale their customer service department in a more professional and efficient manner.
GetCallers can quickly set up a cloud-based call center account for you quickly. Your call center will be powered by highly trained and vetted agents so that your callers can get their questions answered by a real person who has been trained to represent your business in a friendly and professional way. GetCallers employs English-speaking and bilingual agents depending on your company’s target audience and needs.
All of the GetCallers agents are recruited using the best hiring protocols to ensure only the top candidates are hired. Prior to your campaign launch, you will be able to select the agents based on their recordings to make sure they meet your expectations.
The quickest way for a growing business to reach the next level of success is through project allocation. Growth revenue and expense reduction is key. By solidifying your marketing and sales strategies, analyzing your data and leveraging the right tools, your business will be on the right path to growth and success. Allocating specific tasks to trusted systems like a well-run Inbound/Outbound Call Center can markedly improve your growth. At GetCallers, our experienced management team will work with you to set up and oversee your telemarketing campaigns from start to finish!
GetCallers needs only a few easy simple things from you to get you started:
· A sales pitch and inbound script
· Current leads or you can ask us where to obtain lists
· The hours of operation and where to transfer calls
· Languages needed: English or Spanish
At GetCallers, we understand the challenges and intricacies businesses are faced with daily. Our goal is to help you navigate around those challenges by offering affordable Call Center Services that can turn a challenge into an asset. Our support services are specifically designed to improve consumer satisfaction and retention rates with a dedicated team of friendly, qualified agents, who are equipped and certified to deliver exceptional support services. We know that our agents are representing your brand when they are speaking to your customers or potential customers which is why we are wholly dedicated to finding only the best agents to handle your call center needs. Our Call Center Services are staffed with committed agents who have experience dealing with numerous types of clients including those from the real estate, education, automotive, healthcare, logistics travel, media, and entertainment business.
GetCallers will execute your campaign with the lead source of your choosing. Our technology can support your favorite apps, CRM, and API’s for a seamless integration with your existing workflow. We can trigger event-based calls based on data fields in your system that are listed on our integration page. If your lead source is not listed, please feel free to reach out to us. We will be happy to help customize a solution for you.
How GetCallers can help you with everyday tasks?
Flexibility:
GetCallers allows a business to be flexible to new demands. If a firm moves into a new market, it becomes challenging to determine how many call center employees to add. GetCallers will handle that.
Responsiveness:
Businesses often have spikes in their day-to-day operations, particularly during the offseason. It is tricky to train, engage, and then fire or furlough workers for those few months when the demands may fluctuate. GetCallers takes on that risk. The same is true when a firm starts new services. Other call center providers require businesses to pay the fixed rate of the call center, even if the extension does not earn enough revenue. But not with GetCallers. When outsourcing our call center your company only pays GetCallers cheap and affordable rates for the agents’ actual hours.
When it comes to having the right equipment to handle the job, telecommunications infrastructure can become old, inaccurate, or antiquated rather quickly as business trends change. An antiquated system can decrease leads, sales and competitiveness. GetCallers outfits its call center with the most advanced technology available on the market today — leaving you and your company to focus on your goods and services. Managing a telecommunication infrastructure on your own is expensive and time-consuming.
That is why we remove the hassle and offer our comprehensive call center services at a flat fee of just $5/hour per agent. You will not find a more efficient and economical call center than that! GetCallers has everything you need to scale your business at a great price.
Some of the benefits of our services include:
· Dedicated Account Manager
· Live Transfers
· US & CA Minutes Included
· TCPA Litigation Compliance
· Analytics & Reporting
· Dedicated Agents
· Unlimited Lead uploads
· Recordings
· Script & Rebuttal Support
· Overtime hours
· Languages Supported
· Appointment Setting
· Assistance with obtaining lead lists from other vendors
GetCallers understands that every business has individual needs. For this reason, GetCallers offers custom add-on services and products that are created to augment your overall experience. Whether you need personalized ongoing support, customized scripting, or additional services, GetCallers has you covered.
GetCallers will help you maintain a direct line of access to your project management team and will help navigate everything from campaigns to troubleshooting technical issues. This advanced support is automatically included in your package because although your average call center engages in outbound calls, GetCallers acts as an annex to your team. Their proprietary sales and marketing technology will generate more phone calls based on the leads in your catalogue. Our system is so efficient that you will not have to worry about overhead or costly employee expenses. The GetCallers system is truly a unique, scalable option to help your business grow faster than you may have ever imagined.
GetCallers is here to help you achieve remarkable growth by leveraging our low cost Inbound/Outbound Callers and Virtual Assistants. We are so confident that your business will be content with the efficiency and competency of our call centers that we offer a No-Cost Cancel Anytime option. Stop stressing over the cost of additional office space, payroll, or marketing.
Let GetCallers take the stress away. When you choose to work with GetCallers, you are choosing quality service delivered by a reliable and trusted team of experienced professionals with the technical capacity and personal touch you would expect. Our promise to you is to make our business an asset to your business, so contact us today to experience the GetCallers difference for yourself. Reach out to us via email at info@getcallers.com or by phone: United States/Canada+1 (855) PAY FIVE, Australia+61 2 8318 0236, or United Kingdom+44 20 3129 3105
