How to set up a Virtual Call Center and Grow Your Business-GetCallers
Businesses today rely on call centers to deal with hundreds of inbound and outbound phone calls from potential customers. Regardless of the type of business you run, you need customers in order to survive and flourish. Traditionally, customers have leaned on one avenue of communication above all others to contact businesses with questions, requests and complaints: the telephone. Regrettably, managing the phone lines is a labor-intensive process that can become costly to manage in-house, particularly for small businesses with restricted resources. Luckily, an affordable call center service will allow businesses to outsource their customer service department in a capable and transparent way.
Typically, growing businesses will outsource work to a call center company so all their calls can be answered efficiently while making customers feel valued. A virtual call center can be established online quickly at GetCallers.com, the leader in low cost inbound/outbound callers and virtual assistants.
GetCallers virtual business services is ideal for boosting and streamlining business operations, whether your business is B2B or B2C. With access to your own customized call center, your customers will be able to speak with someone (a real human -NOT a bot!) regarding any questions or concerns they may have about your provided services or products. GetCallers supports a fully staffed customer service call center that businesses of any size can tap into when they need skilled agents to answer support calls. These agents are working from various locations but are connected via the GetCallers virtual call center platform. Virtual call centers are ideal for companies who need professional support for customers in various time zones and are looking to reduce the overhead costs of a locally staffed office. Gone are the days when only big companies could afford a call center. At GetCallers.com, the mission has always been to offer that same level of call center support to small businesses that can benefit from a virtual call center — but at a more affordable and scalable rate.
Adding a call center to your small business will help you get the most out of your marketing budget. When spending money to generate inbound leads, you do not want to miss those calls. The call center receptionists staffed by GetCallers will help prevent abandoned shopping carts because their agents are always available to answer questions and clear up any difficulties that customers may encounter during check out. The GetCallers call center staff never gets sidetracked and is always available when needed. GetCallers call centers operate 24 hours a day, 7 days per week and will engage your leads in friendly, two-way conversations. Having a responsive call center is the key to driving in more leads and conversions. Studies show that phone calls are 90% more likely to convert a prospect into a buyer than any other form of marketing.
GetCallers.com offers premium virtual solutions to make your business run more smoothly and efficiently. An efficiently run business is a profitable one! At GetCallers.com businesses can enjoy, top-notch virtual service agents who will schedule appointments, qualify leads, extract information and handle any other tasks you wish to assign to them. When a business relies on scheduling appointments, a live voice answering the phones makes it easier for your customers to schedule time with you, day or night.
Conducting business today has evolved quite significantly over the decades. Daily operations often involve newer technologies and innovations that can seamlessly integrate with workflow operations. Many modern teams are taking advantage of the advances in telecommunications and rely on quality call centers to help them meet their business demands in this rapidly changing world. GetCallers is the company they trust to empower them to stay on top of trends and beat out the competition. Serving a broad spectrum of businesses across numerous industries and niches, GetCallers.com has been providing its clients with qualified agents and sophisticated technology for the past twelve years, creating an exceptional synergy responsible for higher profit margins, lower costs, and quality service that will boost not only their brand, but their customer satisfaction rates as well. Contact GetCallers at info@getcallers.com and get started today setting up your custom-tailored call center!
